Friday, 1 May 2015

Conflict Resolution

This morning, I was disposed to finish the session of Story-Writing with the 3rd grade students, but it has been impossible because of a big conflict between two of them. They have started insulting each other, and almost have come to blows. I was alone in the class as the teacher had to attend another group, so I didn’t know what to do. I’ve tried to speak with both kids, but only one of them has listened to me, and has stopped insulting the other. But, the other kind was very nervous and has continued threatening him.  Some of the classmates were also encouraging him to continue with this attitude. Finally, I’ve managed to stop the insults, but it was obvious that the conflict had not disappeared.

After this incident, I really think that we should have at least a subject during the degree about conflict resolution, as I’ve been unable to do absolutely nothing. We are working with kids who are coexisting more than with their families, so it’s totally normal that conflicts like this emerge, but we have to be prepared to take advantage of them to teach students respect and tolerance values, as schools are the perfect scenario of life. Teachers are too much focused and worried about meeting the objectives and finishing the contents, and they forget one of the main aims of schools: SOCIALIZATION.

I’ve been in three different schools during the Practicum experiences of my degree, and in any of them the conflicts were treated properly, but just avoided. So, I haven’t had the opportunity to learn how teachers treat real conflicts at school. For this reason, I decided to search information on the Internet about some effective strategies, and I’ve found 4 very interesting ones that I want to share:
  • Role playing

Role playing can bring a level of levity to conflict resolution. When students are placed in opposing roles than what they may play in a real life situation, it teaches them empathy and forces them to look at actions from another point of view.
Role playing may also provide insights into just where the conflicts are arising from. Rather than having conflicts rise with statements like “Well, how would you like it if I did this to you?” Conflicts can be looked at from more objective, role playing standpoints.

  • Tracking

As an assignment, have students observe and track various conflicts that they either witness or are involved with over a period of time. These can be tracked in a journal, and should be written without the specific identities of the participants. In this case, the identities are not as important as the activity they witness and the reaction of those involved. Let students know to be on the outlook for situations where conflict resolution would help. This will also set a baseline for just how severe the problem may be.
At some point students should voluntarily share their observations in their journals and students can discuss the positives and negatives of the involved student’s reactions. This allows students to discuss specific incidents, without “outing” offenders.
Over the course of the school year, this assignment may be done several times, and teachers can make observations as to the progress their students are making in effective conflict resolution.
  • Listening

Many conflicts start because of misunderstandings and miscommunication. Teaching students good listening habits can be an important tool.
You can start with a classroom discussion about conflicts that may have occurred to students recently. You are likely to hear things like “He wouldn’t listen” or “They didn’t understand what I was saying.”
This is a good opportunity to let students realize the power of listening. It also lends itself to teach “how” to listen.
Teach them to:
  • Look directly at the speaker and make eye contact.
  • Let the speaker talk without interruption.
  • Ask questions.
  • Don't give advice or offer suggestions.
  • Give the speaker positive reinforcement by nodding or smiling.
  • Repeat what you have heard in your own words.
Teach students the power of careful listening.
  • Writing about the conflict

If there are conflicts in the classroom, having the involved students sit down to write about it serves a couple of purposes. First, it serves as a time-out or a cooling off period. It also makes them reflect on the incident in an academic, learning way.
When you have students write about the conflict, have them include how it made them feel, and what other, better choices they may have made during the conflict. Offer them suggestions like “list 3 things that you would do differently now that you’ve had a chance to think about better options.”
Try to get your students to understand that conflicts are also a learning opportunity, and use the incident to do just that.
I hope it can be helpful! 

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